IT ADMINISTRATOR / COMPUTER OPERATOR ? Las Piñas City in Las Piñas City, National Capital Region

Information Technology
_______________________
LOREMER P. ABILA
100 San Isidro St. Carmencita Village Talon 3, Las Piñas City 1750
09168284110 ~ bl_chrstn@yahoo.com
QUALIFICATIONS
Technical Support Analyst based experience and hands-on skill in the implementation of highly operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.
TECHNICAL SKILLS
? Languages: C , Java, C, Visual FoxPro, Visual Basic, Access
? Applications: MS Visual Studio, MS Office,
? Operating Systems: Windows 9x/NT/2000/XP, WINDOWS VISTA
? PC Repair, Assembling and Disassembling Computer Latest Version
? Troubleshooting / Installing Software and Networking
CERTIFICATION: Philippine Youth Congress in Information Technology 2005 ? University of the Philippines Diliman, Quezon City
PROFESSIONAL EXPERIENCE
TECHNICAL SUPPORT (01/2006 ? 2009 from the present) ? FLOMEN MANAGEMENT SERVICES
? Responsible for the strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.
? Participate in quality assurance procedures, verifying sales calls taken by the other agents, provide constructive feedback to agents, and adhere to the specific support levels that have been purchased by the client.
? Performed hardware and software installations and provided high-level customer care, training, and technical support.
? Assembled and installed array of computer systems, workstations, and peripheral hardware.
TECHNICAL SUPPORT REPRESENTATIVE (04/2004 ? 05/2006) CO ? BUSINESS MACHINE
? Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.
? Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.
SEMINAR/TRAINING ATTENDED:
Basic and Advance Java Programming
University of La Salette
Santiago, City June 4 - 7, 2002
Visual Basic: MS Agents
JPCS ? AMACC Santiago Chapter
Heritage Building, Santiago City July 29, 2004
Macromedia Flash MX
JPCS ? AMACC Santiago Chapter
Heritage Building, Santiago City July 29, 2004
Philippine Youth Congress in Information
Technology 2005 September 16, 2005
University of the Philippines
Diliman,Quezon, City
Macromedia Flash
St. Paul University
Tuguegarao, City November 27 - 29, 2002
Client Server Application Using Visual Basic
St. Paul University
Tuguegarao, City November 27 - 29, 2002
Adobe PhotoShop
St. Paul University Philippines
School of Information Technology
Center of Development for Excellence
In Information Technology November 30, 2005
Networking
St. Paul University Philippines
School of Information Technology
Center of Development for Excellence
In Information Technology November 30, 2005
EDUCATION
Tertiary : Bachelor of Science in Information Technology
Superior Institute Of Science and Technology
Dubinan East, Santiago City
S.Y. 2005 - 2006
: Computer Information Specialist
Philippine Advent College
Sindangan Zamboanga Del Norte
S.Y 1999 - 2000
Secondary : La Salette of Ramon
Ramon, Isabela
S.Y. 1998 - 1999
Primary : Paranglumba Elementary School
Paranglumba, Siayan Zamboanga Del Norte
S.Y. 1994 ? 1995